Statement
Strongly Agree/Yes
Agree
Disagree/No
Strongly Disagree
Not Applicable
I prefer my initial call to be answered by a live person other than a voice recording.
The CSR was knowledgeable and proactive in solving my problem.
The CSR was positive and professional.
I am okay with the fact that my call was recorded for training purposes.
The HealthFirst TPA web site provides valuable information in a user friendly format for my employee benefit plan. (www.hftpa.com)
I have used the Web Site to review my claims and/or benefits.
Having access to my claims and plan information online 24/7 is helpful.
Generally my claims are resolved in a timely manner.
HealthFirst TPA correspondence is professional and easy to understand.
My overall claims experience is satisfactory.
I prefer to review my explanation of benefits (EOB) on-line rather than receive the paper copy.
I am satisfied with the ease of using the retail pharmacy benefit.
I am satisfied with the ease of using the mail order pharmacy benefit.
I have used the web site for the Pharmacy plan to review my prescriptions.
If my plan offered an on-line health risk assessment, I would participate.
I know who to call if I have questions regarding my Employee Benefit Plan.
Overall, I am satisfied with HealthFirst TPA as the administrator of my Employee Benefit Plan.
